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Greg Lavers, E-commerce & Supply Chain Loss Prevention Manager


What is it like to work at TJX Europe?
Working for a business that puts so much emphasis on personal development means that not only am I given new challenges that provide great learning curves, I also get to help the business to grow and be successful. The culture here at TJX is always fun and relaxed, but also focused on delivering results through great partnerships and leveraging our off-price model in everything we do.

Tell me about your career progression/on-going development with TJX Europe.
I joined TJX Europe in 2009 as a store Loss Prevention Investigator in Central London. I quickly developed within my team and before I knew it, I was promoted and managing a team across South London. I was again promoted to District Loss Prevention Manager in the South East of England covering three counties and 24 stores before moving into the distribution and supply chain function to start a new and exciting role managing loss prevention for E-commerce.

I am always looking for new ways to develop myself and achieve my personal ambitions. Luckily for me, TJX is focused on developing its people and supports me to find new ways to challenge myself and increase my responsibility.

How much responsibility are you given?
I now look after two exciting parts of the organisation within loss prevention – E-commerce and supply chain. E-commerce is growing fast at TJX and it is my responsibility to design and develop a strategy to minimise loss and resolve complex fraud throughout an ever-changing digital world. The supply chain, however, is integral to the success of our off-price model and it is my responsibility to manage a team of investigators across Europe to ensure we move our merchandise from vendor to store in a quick, secure and loss-free way.

What is a typical working day like?
Every day really is different in loss prevention. It isn’t just about stores, we have processing centres, supply chain buildings, and a head office department to reduce loss in… and that’s before we get to the growing number of stores across seven countries.

I could be leading a complex investigation into a serious or organised crime that has occurred, working with one of our many external partners to improve operational compliance at one of our supply chain storage facilities, influencing a change in our contract terms with a third party logistics provider, or meeting with a member of our senior leadership team to discuss my strategy for reducing loss and improving profit in their part of the organisation.